Lucky Creek Casino
Lucky Creek Casino
Review
| Since: |
2009 |
|---|---|
| Regulation: |
Curaçao eGaming |
| Email: |
support@luckycreek.com |
| Software: |
Betsoft, Rival Gaming, Saucify, Spieldev |
| Accepted Currencies: |
USD, CAD, EUR, GBP, SEK, DKK, NOK, BTC |
| Languages: |
English |
| Payment methods: |
   |
how we test Casinos
Casino Website
We check out the site’s different features, design, and functionality.
Bonus
We take a deep dive into the bonus and double check important T&Cs.
Payments
We examine the payment options & note any country or transaction size limitations.
Customer Service
We check out what support’s available and test it out for ourselves.
Intro
Lucky Creek Casino is a bit of a mixed bag. Although it offers plenty of bonuses, these come with high wagering requirements, while the (albeit numerous) games available are only from four developers. In other words, it’s not great, but it’s not terrible. Find out more in our Lucky Creek casino review below!
License
Genesys Technology owns, operates, and has extended its Curaçao eGaming licence to Lucky Creek Casino, which was established in 2009. Therefore, you can rest assured that this brand is legal and licensed. The site also offers several responsible gambling tools, including those that let you set your own max deposit limits and those that allow you to self-exclude.
Bonus
When joining Lucky Creek Casino, you can claim one of the two online casino welcome bonuses available.
- A 125% match bonus up to $625, followed by 50 free spins on Saucify’s Mississippi Wilds (use bonus codes LUCK125 and LUCK50, respectively); or
- A 300% match bonus up to $900, followed by 33 free spins on Saucify’s Fairy Dust Forest (use bonus codes TRIX300 and TRIX33, respectively).
While these bonuses seem generous, the bonus money comes with a 60x wagering requirement. In other words, you’ll need to wager $6,000 of your own money or winnings for every $100 you get. Moreover, the free spins come with a $100 withdrawal limit, so hitting the jackpot will be a bittersweet moment. We recommend checking the full terms & conditions for these and all other bonuses before signing up.
Lucky Creek Payday Payout Bonus
Once you’ve wagered through your welcome offer, you can set your sights on the Payday Payout Bonus, giving you the chance to win up to 100% of your monthly deposits.
The casino bonuses usually take the formats below, but remember that each bonus has its wagering requirements (60x) and other terms and conditions.
- Week 1: 275% up to $750
- Week 2: 300% up to $750
- Week 3: 325% up to $750
- Week 4: 333% up to $1,000
Happy Hour Spins
Another great bonus offered by Lucky Creek Casino is the Happy Hour spins – or should we say, four happy hour spins? The casino awards 50 free spins to anyone who deposits between 6 am and 10 am EDT. Plus, claiming seven such bonuses over seven days will get you a place in a lucky draw where the rewards include a gift basket, bonus money, vouchers - and more free spins! 
Tuesday Reload Bonus
But there’s more! Every Tuesday, players can use the ‘GENTUE’ bonus code for the Rootin’ Tootin’ Tuesday bonus, a 111% match bonus up to $999. This comes with a 60x wagering requirement, too.
Games
This casino boasts hundreds of real-money casino games, including
- slots
- table games
- live casino games
The real-money slots section is home to games from just four developers: Saucify, Spieldev, Betsoft Gaming, and Rival Gaming. That’s not necessarily a bad thing, but it does mean that you won’t be able to find iconic titles like NetEnt’s Starburst or Play’n GO’s Book of Dead. Alongside this section, you’ll find numerous table games like real-money blackjack, rea- money roulette, and video poker. There are also several live dealer casino games by Evolution Gaming, includinglive dealer roulette, live dealer blackjack, and live dealer poker. Lucky Creek is also a keno casino, with four options for these bingo-meets-lottery games. 
Payment Methods
When it comes to payment methods, Lucky Creek Casino’s options are limited yet varied. In terms of deposits, players can use credit or debit cards like Mastercard or American Express, prepaid or gift cards, Interac e-Transfer, or Bitcoin via a cryptocurrency wallet. Withdrawals, however, are somewhat more limited. Here, the casino can issue your winnings:
- via Bitcoin, which takes an excessive five days to make it to your account;
- wire transfer, which takes seven to 10 business days and comes with a hefty $20 withdrawal fee; or
- cheque, which can take quite a while to reach you.
It must also be pointed out that the information between the Banking page and the terms and conditions can sometimes diverge. In the T&Cs, for example, NETELLER and Skrill are mentioned as potential withdrawal methods with zero fees, but they’re not listed on the banking page. One final note is that this is not strictly a crypto casino, but rather a traditional casino that accepts deposits and withdrawals in Bitcoin. Your Bitcoin will be exchanged for USD for you to play with. 
| Minimum Deposit | $20 |
| Maximum Withdrawal | $10,000 |
| Deposit Waiting Time | Instant |
| Withdrawal Waiting Time | 5-10 days |
Casino Design
Lucky Creek Casino is a Western-inspired brand. Its logo features a buffalo skull and playing cards, its home page is taken up by a picture of a Wild West town that wouldn’t look amiss in a John Wayne film, and the models it features sport cowboy hats and flannel shirts. Thankfully, whether you like this sort of theme or not, it’s good to know that it doesn’t really take over the whole experience. Instead, the casino has an overall well-designed site that has every significant section easily accessible. This includes Games, Promotions, Banking, Terms and Conditions, Contact Us, Live Chat, and Leader Board. For those wondering, the games section itself is split into eight different categories. These are Slots, Live Dealer, Roulette, Keno, Tables, Poker, Blackjack, and All Games. Surprisingly, there doesn’t seem to be a search bar – at least, we couldn’t find one. Even so, the biggest downside for us is the fact that these sections don’t always say the same things. The bonus section, for example, makes no mention of the 300% match bonus up to $900, even though there are banners for it on more than one page. This is very poor content planning and execution, and may prove confusing to some.
Mobile App
Customer Support
When it comes to customer support, the brand offers you three alternatives to getting in touch:
- by email (support@luckycreek.com),
- telephone (888 595 5835), or
- live chat, which is open 24 hours a day, seven days a week.
Replies here usually come within a few minutes.
VIP Section
Lucky Creek Casino is a Genesys Club casino. This means that its loyalty programme is not just limited to its website but also others run by the same Club, including Grand Eagle, Mandarin Palace, and Treasure Mile Casino. Playing at any of these online brands will earn you loyalty points that take you up the five-tier ladder. Each of these tiers gets you a birthday gift - the higher your status, the better the rewards will be. The Platinum bunch, for example, receive $250 in free money on their birthdays, $150 in free money for making it to the tier, exclusive competitions and tournaments, a personal VIP host, and lots more.
(Source: GenesysClub.com)
Pros and Cons
Like any other brand, this casino comes with advantages and disadvantages. Here are the most important points at a glance.
Pros
- Curaçao eGaming licence
- Good array of games
- 24/7 Customer support
- Plenty of bonus options
Cons
- High 60x wagering requirement
- Long withdrawal time frames
- Few game providers
- Only available in English
Conclusion
While Lucky Creek online casino is safe, legal, and licensed, its game offerings are pretty average, and the wagering requirements for its bonuses are relatively high.
So, our final word on the Lucky Creek casino review is that this casino site is neither awful nor amazing. We recommend checking out the site for yourself, but if you don’t feel this casino is for you, check out our other casino reviews to help you find a perfect fit!